Can't find your answer? Email support@miadatingapp.com.
Getting started
Why do I have to wait to be approved?
Every profile is reviewed by a person to keep Mia real. We'll notify you when you're approved, or if we need a change (usually a photo).
Why only three profiles a day?
It's how Mia works for everyone, including Mia Ultra members: fewer, better introductions, chosen for you. New profiles arrive at midnight in your time zone.
How do I get verified?
During sign-up you can do a quick live video check in the app — a few seconds looking into your phone's camera. If it matches your photos you'll get the Verified badge. See the Biometric Data Policy.
What if I don't want the automated check?
You can send a selfie to our team instead — the link is on the way into the live check. We'll ask you to make a simple gesture in it (like holding up three fingers), and a person on our team, not software, compares it with your photos and decides. It can take up to 7 days; while you wait, you can use Mia with other members who are also waiting. If you don't verify either way, your profile isn't shown to other members. Photos you add after you're verified are still checked automatically, as they are for every verified member — see the Biometric Data Policy.
Matches and messages
Why did my match disappear?
Matches expire after 7 days if nobody sends a message. Say ciao early — the first message keeps it alive. Mia Ultra members can extend a match once by 7 days.
What are Direct Messages?
A way to message someone before you match. You get one when you're approved; Mia Ultra includes 2 a month, and you can buy packs. If they accept, it becomes a match.
How do I block or report someone?
Open their profile or your chat, tap the menu, then Block or Report. Settings → Report & Block also lists the people you've blocked.
Why did I get a safety alert?
Someone you exchanged messages with was removed from Mia. The alert says who and, for fake profiles or scams, why. Never send money or financial details to anyone you meet on Mia; if you already did, contact your bank and report it at reportfraud.ftc.gov. Our Safety tips have more.
Mia Ultra and purchases
How do I cancel Mia Ultra?
iPhone: Settings → your name → Subscriptions → Mia → Cancel Subscription. Cancel at least 24 hours before renewal. You keep Ultra until the end of the paid period. Deleting the app doesn't cancel it.
How do I get a refund?
App Store purchases are refunded by Apple: reportaproblem.apple.com.
I bought something but don't see it.
Tap the Mia Ultra badge on Discover → Restore. Still missing? Email us with the date of purchase.
Your account
How do I pause my profile?
Settings → Pause my profile. You won't be shown to anyone until you turn it back on.
How do I change my phone number or name?
Email support@miadatingapp.com.
How do I delete my account?
Settings → Delete Account, or miadatingapp.com/account/delete. Your profile is hidden right away and your data is permanently deleted after 30 days — sign back in before then to cancel.